Roots 180-Day Money Back
Guarantee
Science-powered hair solutions that work — or your money back. Try Roots
by GA risk-free for 180 full days.
Roots 180-Day Money Back
Full Money-Back Guarantee
180-Day Risk-Free Promise
Just 3 steps to qualify
Hair loss is tough enough—you shouldn’t have to worry about wasted money. We’ll carry that risk for you. Here’s how it works:
STEP 1
Track Your Progress
Snap a photo of your scalp once a month. You might be surprised by the changes you see.
STEP 2
Stay Consistent
Follow your Roots by GA protocol daily. You can skip shampoo or conditioner, but never skip this step.
STEP 3
Commit for 180 Days
Use 6 bottles over 6–9 months without interruption. If you don’t see improvement, and you’ve met the conditions below, simply claim your refund.
CLAIM GUARANTEE
Why 180 days?
Hair restoration is a gradual process. Clinical testing showed:
- 97% experience decrease in hair shedding
- 95% clinically tested hair loss reduction
- 40%-150% clinically tested hair density increase
Frequently Asked Questions
What products does the guarantee cover?
Every formulation qualifies. What matters is that you follow the protocol (dosage, routine, and required check-ins) exactly as recommended.
Can I change formulations and still qualify during the 180 days?
Yes. If you switch from any hair-growth formulation to another hair-growth formulation that your doctor recommends within the 180-day period, you can still be eligible. The refund applies to any doctor-recommended formulations purchased during that period.
Can I request a refund if I’ve used products for more than 180 days?
Our guarantee covers 180 days of use, but missing a few days — even up to two weeks — is okay. If you’ve gone far beyond 180 days, reach out to our support team and we’ll review your case.
Does using the product beyond 180 days disqualify me from a refund?
No, the guarantee only applies to 6 months worth of products used over a 180-day consecutive period.
What’s the processing time for refunds?
Approved refunds take 1-2 business days when returned to your original payment method. Other payment methods take longer.
What's the best way to take photos so I can qualify?
Take five-angle photos every two months using consistent hair texture and our clip-on cameras for microscopic measurement.
What if I don't have any photos?
Please collect as many photos as possible in the first place. If you don’t have 1 photo per month, please try to find an old photo as the ’before’ photo just to see how you looked like before, and a recent photo for the ‘after’ photo
I got an allergic reaction, can I apply for this Money-Back Guarantee?
The rare cases of allergic reactions fall under a different type of refund. In such cases, please contact us directly at help@rootsbyga.com, and we will be happy to help.
Coverage Limit: Six-Month Supply
Your guarantee applies to the product quantity needed for the full six-month protocol — up to 6 formulations, Bundles, or treatment cycles.
When to Submit Your Claim
You have up to 4 months after completing your 180-day journey to file for a refund.
Visual Evidence Required
Photo documentation tracking your hair journey throughout the treatment period must be provided for refund processing.