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Instructions for submitting DNA test
Hair Loss DNA Genetic Test by Roots
Treatment /Serum
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Instructions for submitting DNA test
  1. Scan QR on the instruction postcard in your test kit we shipped you or visit to complete required questionnaire and upload hairline photos
  2. Twist open vial and remove swab (do not touch or contaminate the tip)
  3. Firmly swab inside of cheek, brush back-and-forth and rotate swab for 30 seconds
  4. Repeat inside the other cheek
  5. Return swab to vial and tightly secure the lid
  6. Apply patient identifer sticker LENGTH-WISE to vial (do not wrap around) and place into bio-hazard bag
  7. Complete Test Authorization Form that came included in your test kist box. Make sure you sign and date.
  8. Place bio-hazard bag and Test Authorization Form into your prepaid shipping envelope and drop at any USPS or post office
What is the Genetic Test for Hair Loss?
  1. It is a test that assesses your DNA and genes related to hair loss, Androgenic Alopecia, Telogen Effluvium
    Alopecia Areata. Mutations and biomarkers within a persons genome are evaluated in order to discover which active ingredients will be most effective in combating alopecia. 
  2. Roots has the only genetic test for hair loss. Our genetic test personalizes treatment for hair loss by combining the analysis of genetic variations, lifestyle factors and literature related to hair loss treatment.
  3. Our test analyzes 16 different genetic factors, 7 pathways and then pairs them with the most appropriate pharmaceutical  ingredients both FDA approved and clinically approved
Does the Genetic Test work?

Yes, it’s scientifically validated. It is used by leading dermatologists and plastic surgeons today. Our genetic test is dependable and has been scientifically validated by global research. Roots by Genetic Arts test has been used on over 13,000 patients, and has reproducibility 99.9%. For more information regarding how the test works please read our dossier: Genetic and Personalized Treatment

Who can benefit from a genetic test for hair loss?

The Roots by GA test can benefit anyone experiencing hair loss or thinning, as it can provide valuable information on the underlying causes of the condition. Both men and women of all ages can take the Roots by GA test to determine the cause of their hair loss and the optimal hair growth solution.

Specifically, the Roots by GA test may be useful for individuals who have experienced sudden or unexpected hair loss or thinning, as well as those with a family history of hair loss. It may also be helpful for people who have tried various hair loss treatments with little success or those who want to take a proactive approach to prevent future hair loss.

How accurate is the Roots Genetic Test

The Roots by GA test is a well-established hair analysis test that uses advanced technology and scientific methods to evaluate hair health and identify potential causes of hair loss. Studies have shown that the test can be a useful diagnostic tool for identifying the underlying causes of hair loss, with a reported accuracy rate of over 99%.

Why is genetic testing important for hair loss treatment?

Genetic testing is important for hair loss treatment because understanding an individual’s genetic predisposition to hair loss and responsiveness to treatments can help personalize their treatment approach, leading to more effective and targeted interventions.

How early should I start to treat hair thinning or loss?

Genetic testing can detect hair loss risk early, allowing for early intervention to slow down or prevent further hair loss through lifestyle changes, medication, and other preventive measures targeting the underlying genetic factors.

Treatment optimization: Genetic testing guides treatment selection based on an individual’s genetic profile, identifying effective medications or interventions for their hair loss condition. This prevents trial-and-error approaches, optimizing the treatment plan for improved chances of success.

What types of hair loss has the greatest effect with topical solutions?
  1. Androgenic Alopecia 
  2. Alopecia areata
  3. Telogen effluvium
Can Roots’ genetic test determine the specific type of hair loss?

No, our genetic test is not a diagnostic test for hair loss. It can help identify specific genetic factors that may contribute to hair loss conditions such as androgenetic alopecia (male/female pattern baldness), alopecia areata, and other types of hair loss.

The genetic test is used to determine which FDA approved medications and active pharmaceutical ingredients may be most beneficial to you so that we can create a customized topical for your unique hair loss situation.

Is a genetic test for hair loss covered by insurance?

No, health insurance does not cover hair loss treatments

Can a genetic test for hair loss provide guidance on potential treatment options?

Yes, a genetic test for hair loss can provide guidance on potential treatment options. Genetic testing can help identify specific genes or genetic variations that contribute to hair loss, which can help healthcare providers personalize their treatment approach.

Where can I find the results report from my saliva test?

You can find the analysis in your customer portal. We will email you when your report is ready, then you can easily log into your account and view your results form the reports tab.

Can a genetic test for hair loss be used for predicting hair loss in future generations?

Some genetic tests can provide high level guidance on your susceptibility to hair loss based on family history, but the accuracy of those tests is unknown. The Roots by GA test is a hair loss test to determine what treatments are best suited for you. 

What happens with my DNA data, is it protected?

Our lab follow all federal guidelines concerning Private Healthcare Information (PHI). As per CLIA guidelines, all data is stored following HIPAA Compliance Guidelines and not used for any studies unapproved by the patient. Your data is only used for the process of treating your hair loss.

What prescription medications are commonly used for treating hair loss?
  1. Finasteride (Propecia): Finasteride is an oral medication that is FDA-approved for the treatment of androgenetic alopecia, which is the most common form of hair loss in both men and women. It works by inhibiting the conversion of testosterone to dihydrotestosterone (DHT), a hormone that is known to contribute to hair loss. Finasteride is typically prescribed for men, and it may help to slow down hair loss and promote regrowth in some cases.
  2. Minoxidil (Rogaine): Minoxidil is a topical medication that is FDA-approved for the treatment of androgenetic alopecia in both men and women. It is available over-the-counter and comes in various strengths. Minoxidil is believed to work by promoting blood flow to the hair follicles and stimulating hair growth. It is typically applied directly to the scalp and needs to be used consistently to maintain its effectiveness.
  3. Dutasteride (Avodart): Dutasteride is another oral medication that is FDA-approved for the treatment of androgenetic alopecia. It works similarly to finasteride by inhibiting the conversion of testosterone to DHT. Dutasteride is typically prescribed for men and may be used as an alternative to finasteride in some cases.
  4. Fluocinolone Corticosteroid with anti-inflammatory and anti-itch properties. Applications for scalp psoriasis, seborrheic dermatitis, and otherautoimmune conditions closely associated with hair loss.
  5. Latanoprost Mimics naturally derived prostaglandin. Stimulates hair follicle activity via unknown mechanism. May increase hair density and thickness.
  6. Corticosteroids: Corticosteroids are anti-inflammatory medications that can be used topically, orally, or via injections to treat certain types of hair loss, such as alopecia areata or other autoimmune-related hair loss conditions. Corticosteroids work by reducing inflammation and suppressing the immune response that may be attacking the hair follicles.
  7. Spironolactone: Spironolactone is an oral medication that is sometimes prescribed off-label for the treatment of androgenetic alopecia in women. It is a diuretic that can also block the effects of androgens (male hormones) in the body, which may help to reduce hair loss in some women.
  8. Tretinoin Promotes and regulates skin cell development. This creates a favorable environment for hair growth. Thought to work synergistically with minoxidil. May penetrate hair follicle better when in combination
What should I do if I experience side effects or adverse reactions from using prescription hair loss medications?

Stop using the medicine and report side effects to our clinical team at If side effects continue, please contact a healthcare provider directly or dermatologist.

Do I need a prescription from a healthcare provider to use hair loss medications?

Yes, all Roots by GA treatments include prescription medications that are approved by our clinical board certified telehealth dermatologist team.

How long does it take to see results with prescription hair loss treatments?

It may take several months (around 3-6 months) of continuous use to start seeing results, and maximum results may take 6-12 months or longer.

Are prescription hair loss solutions safe to use?

Prescription hair loss solutions, such as minoxidil and finasteride and dutasteride, are considered safe when used as prescribed and under the guidance of a qualified healthcare provider. Roots by GA, is under the guidance of certified medical providers

What are the potential side effects of prescription hair loss medications?

See the complete LIST of prescribed ingredients and their side effect profiles .

How often do I need to use prescription hair loss treatments?

Depending on your prescription, you might be advised to apply your treatment between 1 or 2 times a day in the affected area.

What if I’d like to purchase an extra serum?

Currently, we don’t have the option to purchase an extra serum, this will be coming soon.

Who is prescribing my treatment?

Clinical board certified dermatologists

How often is my treatment delivered?

Every 30 days after your initial serum is delivered

How long does it take to get my prescription in the mail from the time I order my test?
  • Once you place your order, it will take 3-4 days to receive the cheek swab test, 
  • Once you send the saliva back, it will take another 7-12 days to be analyzed, 
  • 24 hours for the telehealth provider to review your results
  • And 2 days to make the formula
  • In total from order to custom formula on your FIRST order – it will take 15-20 days is your submit your test right away.
  • Every order after the initial order, will only take 3 days to arrive, through auto-renewal once the order is processed.
Can I receive ongoing support or follow-up consultations with healthcare professionals through the telehealth platform?

Currently, we don’t have an option for ongoing clinical support. Should you have specific questions for our clinical team, you can contact them at

Who is prescribing the medication?

All prescription orders are confirmed and by board certified dermatologists 

What states do Roots deliver to?

Roots currently delivers to all 50 states

How often will I be charged?

Roots by GA will charge you every 25 days. 

Is this a subscription service?

Yes, the company will charge your credit card every 25 days

Can I cancel my subscription service?

Yes, you can cancel your subscription 15 days before your next order. 

Can I just order a test and not subscribe to topical ?

Our DNA hair loss test is intended to provide insight into which FDA approved medications and over 25 other active pharmaceutical ingredients options your body will respond best to based on your genetic variations and the 7 pathways associated with hair loss and hair follicle health. Our team of board certified dermatologist reviews your genetic report, in addition to your questionnaire and medical history to create a combination topical made to meet your specific needs. The reason we bundle the test and the topical subscription is because we want to be able to provide you with the recommended solution (though the report is valuable – we believe in providing solutions), using our trusted team of dermatologists and state of the art compound pharmacy to ensure highest quality formulations. Pairing the test with the customized topical subscription makes for the easiest way for someone to get started on a topical formulation that’s tailored for their unique – right now we do not have a way to only sell the test. Here’s more details on what to expect.


Additionally, we want to pass the value of cost savings down to our customers as most compound pharmacies would charge over $250-$400 for a completely custom topical using the active pharmaceuticals we compound from. For the quality of solution and care we feel $109 to be great value.


What happens if I don't return my DNA sample?

Custom Prescription When Customer Sample is Missing/Delayed

When a customer’s DNA swab sample is not received by our lab within 45 days of receipt, Roots by Genetic Arts reserves the right to proceed with the prescription process using the information provided in your questionnaire and telehealth review with your assigned board-certified dermatologist. We will base our prescription recommendation solely on this information.

If in the future, if you would like to provide a DNA sample to optimize your hair loss treatment, you are welcome to send in your sample and get a more custom solution. 

How do I update my profile?

Go to your profile table and click “profile update”

How can I update my address for serum delivery?
  1. Go to your account profile, 
  2. Click on account settings
  3. Change or update address
  4. Save
Interested in pausing or canceling my topical prescription?

No worries, you can pause or cancel your serum subscription at any point as long as it is 15 days before your next order.

Returns and Refunds

Our DNA tests are considered personalized medical devices therefor we do not offer refunds/returns for our DNA tests once they been shipped.

Due to the custom prescription nature of our topical product, we do not offer exchanges or returns for our product.

How will the privacy and security of my genetic information be protected?

Privacy and data is top priority for our customers. Secure data storage: Genetic Arts Corp stores customer genetic data in a secure manner, with multiple layers of encryption and other security measures to safeguard against unauthorized access. Your data is not sold or shared with any third parties not involved in your precision treatment plan. We follow strict HIPPA and PHI compliance just an any doctors office would. 

Who will interpret the results of the genetic test, and what qualifications do they have?

The results of our genetic test will be interpreted by a qualified healthcare provider, such as a board certified dermatologist, who has the appropriate training and experience to evaluate the results and develop an appropriate treatment plan.