Refund and Return Policy
At Roots by GA, your satisfaction is our priority. If you’re not fully satisfied with your product or service, please reach out to us at help@rootsbyga.com. Depending on the situation, we may offer a replacement, a full or partial refund, or credit for topical treatments at our discretion. We do not offer refunds on genetic tests. Before processing a refund or replacement, we may request additional information, such as photographs, to understand the issue better. Refunds will be issued to the original payment method. Please note, we do not offer refunds on genetic tests.
Product Inspection
Please inspect all products for damage or issues upon delivery. If there are any concerns, you must contact us at help@rootsbyga.com within 7 days of receipt for us to investigate and, if needed, provide a replacement.
Refund Requests
Refund requests must be made within 30 days of delivery. Refunds are limited to the amount paid for the current month’s product. In some cases, you may be responsible for additional shipping or handling costs for replacements.
Refunds on Recurring Shipments
Refunds for recurring topical shipments are handled on a case-by-case basis. Please contact us if you have any concerns.
Non-Returnable Items
- Genetic Tests are non-returnable and eligible only for a one-time replacement in case of defects or damage.
Replacements
We offer replacements for defective or damaged products, including topicals and genetic tests. If you need a replacement, email us at help@rootsbyga.com. Please note that DNA tests are eligible for one-time replacement only.
Returns
Due to the nature of our products, which include prescription medications, we do not accept returns. Please do not send items back.
For proper disposal of unused topicals, avoid flushing them down the toilet or pouring them down the drain unless advised by a healthcare provider. If you have questions about disposal, please contact us.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again.
- Contact your credit card company, as it may take time for the refund to be posted.
- Contact your bank, as there may be a processing delay.
If you’ve done all of the above and still haven’t received your refund, please contact us at help@rootsbyga.com.
Need Help?
For any questions or concerns regarding refunds, returns, or replacements, feel free to contact us at help@rootsbyga.com. We’re here to assist you!